Accenture research found 71% of customers would welcome an AI assistant in their bank's app
CNBC says Accenture research shows 71% of customers would welcome an AI assistant embedded within their primary bank's mobile app. JPMorgan CEO Jamie Dimon said the bank currently blocks external AI agents from operating on behalf of retail customers, citing security risks.
NoteA survey measures what customers say they would welcome. For a bank that blocks outside agents, the finding suggests the same demand could be met by an assistant the bank runs itself.