Tuesday, 29 September 202613:50 UTCWire updated 13:50 UTC

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Notes from the Terminal
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The Big OneBanking & Lending

Meta's Muse agent knocks bank, insurer and broker stocks

Meta's Muse agent knocks bank, insurer and broker stocks. −2.4% S&P 500 Financials at Tuesday's low

Investors sold companies that profit when customers never switch after Meta's Muse, an agent that can compare services and buy on a user's behalf, hit the top of Apple's US App Store. The S&P 500 Financials Index fell as much as 2.4% on Tuesday to its lowest since July, JPMorgan, Wells Fargo and Morgan Stanley each dropped more than 2.5%, and Allstate and Charles Schwab slid more than 5%.

NoteGoldman frames this as a bet against consumer inertia: fees and add-ons that survive because switching is a hassle. An agent that compares and switches for you turns that inertia into churn, and a lot of retail banking and insurance margin sits right there.

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