American Express plans AI agents to chase expense details and answer spend questions
American Express launched the next generation of Amex Corporate, pairing new Corporate Cashback Cards that earn 1.5% on up to $10 million a year with expense software and an app that uses AI to recommend expense details and review receipts. Later this fall it plans to add AI agents: one that messages employees by SMS or Slack to complete and submit expenses, and one that answers finance teams' questions about spending.
NoteCard issuers are starting to compete on software that acts for the customer, which turns the corporate card into an entry point for agents that touch spending data and approvals. Finance teams will want to know exactly what those agents can submit and who signs off.
Read the original
The Morning Note, by email
The AI-in-finance stories that matter, before work
Starting soon. One short email each morning, readable in under three minutes. Free, and you can leave anytime.