American Express introduces a framework to capture a customer's purchase intent before an AI agent pays
American Express is introducing the "Intent Intelligence Framework", designed to capture and authenticate a customer's purchase intent before an AI agent completes the transaction. Amex said it has not yet seen an increase in disputes because of agentic commerce, but wanted to be proactive as this type of commerce scales.
NoteAgent payments raise a dispute question: who authorized what. A record of the customer's instructions, if networks adopt one, would give issuers and merchants something to check a charge against.
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