Regional banks are putting AI into everyday banking operations
Third-quarter results from PNC, U.S. Bancorp, Truist, Fifth Third, Regions and KeyCorp show that regional banks are putting artificial intelligence into everyday banking operations. PNC reported average commercial loans increased $10.4 billion from the second quarter, and it attributed the increases to strong new production and higher utilization.
NotePNC's CEO described an "agentic workforce" that includes systems able to recognize AI agents as well as employees, so the operations work is more than a pilot.
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