Grab CEO says merchants using its AI assistants see about 20% uplift
Grab CEO Anthony Tan said "merchants using our AI assistants see about 20% uplift" and that drivers using it earn over 10% more per online hour. PYMNTS says the Southeast Asian super app reported a 27% increase in revenue on Tuesday, in a quarter when mobility, deliveries and financial services reached profitability simultaneously for the first time.
NoteThe assistant figures come from the CEO on an earnings call. Grab also piloted Meta's Muse assistant in Singapore for GrabMart baskets. Agent-led ordering is a channel payments partners in the region may want to watch.
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