The Big OneBanking & Lending
DNB's technology restructuring cuts workforce by about 400 as AI agents contribute efficiency gains
DNB said it is restructuring its Technology & Services unit, with a reduction in the workforce of about 400 full-time equivalents, after it adopted agentic AI across customer data control, the Know Your Customer process, and technology development and coding. The bank said AI agents can already contribute "substantial efficiency gains" in those areas. The downsizing will be completed in the fourth quarter of 2026, with the cost effect fully recognised in the accounts from the second quarter of 2027.
NoteDNB is naming KYC and coding as the two functions where agentic AI already cuts headcount, a sign for banks running similar agents in those same functions of how quickly the efficiency case can turn into a staffing decision.
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